Parking suspension permit

Parking Suspension Terms and Conditions

• Applications should be made at least 10 days prior to the start date of the parking suspension.
• An administration fee is charged for each type of parking bay suspended (resident bay or car club bay for example).
• A space may be suspended for a maximum of 6 months.
• If more than 3 car spaces are to be suspended, you will be required to carry out a letter drop to local residents.
• If you intend to use the parking space for a skip or building materials, you will require an additional licence from Hertfordshire County Council to allow you to place those items on the public highway. 
• Parking suspensions cannot be used for convenience parking. The registration details for vehicles authorised to use the suspension can be added through your suspension account.
• Suspensions cannot be considered in areas that are not controlled.
• Disabled bays and car club bays will only be suspended in exceptional circumstances.
• While priority is given to the enforcement of parking suspensions, this is dependent on available resources at the time and only between 8.15am and 6.45pm.
• We cannot guarantee that a space will be free and do not accept liability for any additional costs that you may incur due to obstructions. The Council are unable to remove vehicles from suspended bays as we do not have removal vehicles to facilitate this. However, we can issue Penalty Charge Notices to any vehicle parked in a suspended bay. If you notice an unauthorised vehicle parked in the bay, please call our parking enforcement team our hotline on 01727 845 283.
• We do not supply traffic cones or barriers to assist with closing the suspended bays and would advise applicants to supply their own where possible.
• An on-street space is normally 5 metres long.  Where there are no individual parking bays I.E. one long elongated bay, the cost will be calculated for every 5.5 metres (5500mm).
• Amendments can be made through your account, and these may incur additional fees. If you need to make a change to a suspension sign already on street, you will need to make the amendment at least 4 days prior to the suspension starting. Any change request made after 3pm will be considered the next working day.
• If the suspension needs to be extended, the request and payment of the extension must be made at least 4 working days before the current suspension ends.
• St Albans District Council reserves the right to amend or cancel a suspension at any time. If we need to do this, we will endeavour to inform you as soon as possible from the contact details you provide.
• The administration fee is non-refundable.
• Any other refund request will be considered on a case-by-case basis.
• The Council reserves the right to amend these terms and conditions, application procedures and the relevant Traffic Regulation Orders at any time.

Privacy Notice for parking permits and penalty charge notices (PCN)

This privacy notice explains how St Albans City & District Council (the Data Controller) will use any personal information we collect about you when you use our services, when you are paying a penalty charge notice or applying for a parking permit.

What information do we collect about you?

The information that the Council will collect varies depending on how you use the Council’s Services. We are using the information provided in this case because we have a legal obligation (Art. 6(1)(c) of the UK General Data Protection Regulation (UK GDPR)).  This means we collect your personal information from you so that we can carry out a function we are required by law to carry out.  In this case we are collecting personal information so that we can process your penalty charge notice or your application for a parking permit.

If you’re providing us with special category personal information (such as details about your health) we will be processing this under Art. 9(2) of the UK GDPR.

How will we use the information about you?

We use the information to process your application for a parking permit or to deal with your penalty charge notice. Where you have agreed to do so, to enable us to process your permit application we will share your data with the Council Tax and/or Housing Benefits Departments.

We will not share the personal information we hold with any external organisations except for partner organisations.  By partner organisations we mean contractors and the Court Service where sharing your data is necessary to deal with your matter.  We may be required to share your personal information with the Police, Internal Audit or similar agency, or another Council for the purposes of preventing and detecting fraud.

We will ensure that all personal information is kept securely.

How long will we keep this information?

We will destroy this personal information 7 years from the date we close the penalty charge notice case or from the date we close the case on your parking permit.  This means we will securely destroy the information once we no longer need it.

Individuals’ Rights

You have a right to request a copy of the personal information that we hold about you.  If you would like a copy of some or all of your information, please contact foi@stalbans.gov.uk  and ask for a subject access request.

If you consider we hold inaccurate personal information about you, you can contact us to ask for this information to be corrected.  We will consider your request and respond within one month.  Please contact GDPR@stalbans.gov.uk 

You can find out more about your rights on our website: Individuals' Rights under the General Data Protection Regulations (GDPR) [PDF]

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to make your use of the internet better.  For further information on how we use these and how you can control it, please visit: https://www.stalbans.gov.uk/cookies 

Changes to our Data Protection Policy

We have a Data Protection Policy in place and this can be found here: https://www.stalbans.gov.uk/general-data-protection-regulation 

Data Protection Officer

Our Data Protection Officer for the purposes of Articles 37 to 39 of the UK General Data Protection Regulation is Charles Turner, Solicitor to the Council. He can be contacted by emailing GDPR@stalbans.gov.uk or calling 01727 819209 for our Complaints Team.

How to contact us

Please contact us if you have any questions about our Data Protection Policy, or concerns about how we handle your information: by emailing foi@stalbans.gov.uk  or write to us at: FOI Team, St Albans City & District Council, St Peter’s Street, St Albans, AL1 3JE.

Complaints

You have a right to complain to the Information Commissioner if you are unhappy with how we process your personal information.  You can do so through their website:  https://ico.org.uk/concerns/ or by emailing: casework@ico.org.uk or calling their helpline on 0303 123 1113.

GDPR Privacy Notice Statutory Functions – Parking permits & PCNs using APPY WAY  7.12.22