Contact us
My St Albans District Account
If you would like to use our online services but do not have a free MyStAlbans District Account, it is simple to sign up for one, just click on the sign up button below and follow the step-by-step instructions to create your account and access the online services.
Sign up for a MyStAlbans Account
Housing repairs
To raise a new repair, or to follow up on an existing repair for your St Albans City and District Council property:
Telephone: 01727 819256
You can also email your request:
- For gas or central heating repairs email: GasAndHeatingRepairs@stalbans.gov.uk
- For all other housing repairs email: stalbansrepairs@morgansindall.com
Customer Services
Opening Hours
Main Reception (Civic Centre)
Please note closing times for each day:
Monday: 9.00 to 5.00pm
Tuesday: 9.00am to 1:00 pm
Wednesday: 9.00am to 5.00pm
Thursday: 9.00am to 1:00pm
Friday: 9.00am to 3.00pm
If you need to deliver a document by hand and reception is closed there is a Council letter box outside the front door in the wall.
Customer Services telephone hours:
- Monday to Thursday: 8:45am to 5:00pm
- Friday: 8:45am to 4:30pm
- Closed on Public Holidays
Out-of-hours emergencies:
After main lines close, there is an out-of-hours telephone service for emergencies only:
01727 866100
Hertfordshire County Council Provide the following Services
Roadworks and closures Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: road closures
Telephone: 0300 123 4040
Severe-weather (Gritting) Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: severe-weather
Telephone: 0300 123 4040
Potholes and faulty street lights Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Potholes and faulty street lights
Telephone: 0300 123 4047
Highways, roads and pavements Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Highways, roads and pavements
Telephone: 0300 123 4047
Births, deaths, marriages and citizenship Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Births, deaths, marriages and citizenship
Telephone Registrations team: 0300 123 4045
For citizenship and change of name deeds, telephone: 01707 897396
Bus passes Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Bus passes
Telephone: 0300 123 4040
Blue badge Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Blue badge
Telephone: 0300 123 4042
Adult and Social Services Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Adult and Social Services
Telephone: 0300 123 4042
Textphone/ Minicom: 01992 555506
Public Transport Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Public Transport
Telephone: 0300 123 4040
Libraries and archives Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Libraries and archives
Schools and education Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Schools and education
Telephone:
Questions about schools: 0300 123 4043
Apply for free school meals: 0300 123 4048
Children’s social care Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Children’s social care
Telephone:
Child protection concerns: 0300 123 4043 (24 hours a day)
Fostering and adoption: 0800 917 0925
Business and Trading standards Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Business and Trading standards
Telephone: 01707 292429
Dropped Kerb Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Dropped Kerb
Telephone: 0300 123 4040
Health in Herts Toggle accordion
This service is provided to you by Hertfordshire County Council.
For information please contact Hertfordshire County Council.
Do it online: Health in Herts
Telephone: 0300 123 4040
