Access Permit for Council car parks

Access Permit Terms and Conditions

Qualification- To qualify for the Access Permit you must: 

• Be a resident of the district, and 
• Your address must be your 'main residence' you would normally spend approximately four nights a week there, and 
• Be the registered keeper of the vehicle (if you are applying for two vehicle registration marks (VRM) you must be the registered keeper of both vehicles), and 
• Be 70 years old or over. 
• Maximum of 2 permits per household. 

Application Criteria - Proof

You must provide proof of your age. You will be able to scan your proofs (or take a photo of them) as part of this application and upload them to your online account. The following documents will be acceptable and must be in the name of the applicant: 

• Driving licence issued to the applicant at the St Albans district address.
• A copy of the vehicle(s) registration document (V5C) this will need to be in your name and address of the property. 
• A copy of the Hire or Lease agreement from a ‘registered organisation’ on headed paper that includes your name and address of the property within St Albans City and District.

Please note - This permit is virtual*, applications must be made online, however: 

• If you are unable to apply online yourself, you may want to ask a member of your family to help you do this. 
• If you do not have access to the internet, you can use public access computers at libraries throughout the district.

For further information and advice about applying, or if you have difficulty making your application, please contact the customer services team on 01727 866100 where an Officer will be able to assist you. 

Once your application is approved, your Council issued paper clock will be sent out to you via post, you are unable to use your permit until the clock is received. 

* A virtual permit is an electronic paperless record which removes the need to display a paper permit in your vehicle. The system we use to manage virtual permits is called PermitSmarti. This is not an app you need to download, and it is not part of your My St Albans Account.

Permits are valid only once your eligibility has been approved. 

Access Permit Conditions of Use 

The permit allows the holder up to 3 hours free parking at all St Albans City and District Council car parks. A full list of applicable car parks can be found at www.stalbans.gov.uk/car-parks-and-street-pay-and-display   

• The permit can only be used once per day. 
• When parking at surface car parks (excluding Drovers Way and Russell Avenue), the clock must be displayed at the time of arrival. It is the permit holder’s responsibility to ensure that the clock is correctly displayed.
• At Drovers Way and Russell Avenue car parks, the account/ permit holder must validate their ticket on arrival. The account/ permit holder must be present to validate their ticket. 
• You can validate your ticket at the Customer Services window Level 1a, Drovers Way section. It is next to ShopMobility. The main entrance to this section is directly opposite Travelodge. 
• The permit is not transferable and can only be used by the registered account holder. 
• The permit is only valid for the vehicle(s) registered on the account. You can include up to two VRMs, but only one vehicle may park using the permit at any one time.
• It is the responsibility of the account/ permit holder to ensure that the virtual permit is assigned to the correct vehicle. This can be done through your online permit account. 
• The permit does not entitle the holder to park in a suspended bay. 
• The vehicle must be parked within the confines of the parking space.
• Permits can only be issued to a vehicle up to 5.25m in length and 2.28m in height and a maximum of 8 seats. If a permit is issued and the vehicle is found to exceed these specifications, the permit will be withdrawn.
• Purchasing this permit does not guarantee you a space at a car park.  
• Permits are the property of the Council and can be cancelled at any time. Reasons why the Council may cancel a permit include:
      o    The permit holder has ceased to be eligible under these terms and conditions or the relevant Traffic Regulation Order. 
      o    Any other reason the Council deems is misuse or detrimental to the Permit Parking Scheme.
• By applying for or purchasing any type of permit, the applicant:
      o    Certifies that all the information that the applicant has given in the application process is correct. 
      o    Accepts the Council’s terms and conditions as varied from time to time. 
      o    Agrees to be bound by and comply with the relevant Traffic Regulation Orders which may be varied from time to time. 
• Permit holders are required to move their vehicle if requested to do so by a Civil Enforcement Officer, Car Park Officer or by the Police.
• Permit prices are reviewed annually. 
• Permits are valid for a 12-month period and will need to be renewed by the permit holder each year by logging into their online permit account.
• Whilst every effort will be made to send reminder emails to the account holder prior to the expiry date, it is the permit holders’ responsibility to renew.
• The Council reserves the right to review and amend these terms and conditions and application procedures. 
• Subject to consultation and approval, the underlying Traffic Regulation Order may also be reviewed, amended or revoked. 
• Not complying with the terms and conditions may result in the issue of a Penalty Charge Notice (PCN). 
• We may ask permit holders to re-submit proof of residency at any time.

Change of Vehicle

When you change your vehicle you should immediately register your new vehicle on your account. Your permit is only valid for the vehicle which matches the registration number registered to your online permit account. You must provide the documents from the ‘proof of vehicle ownership’ section. 

Your new vehicle will not be covered by the permit until it shows on your permit account, check your account before parking. Requests are usually processed within 3-5 business days, but this may be longer during busy periods.

For further information and advice about applying, or if you have difficulty making your application, please contact the customer services team on 01727 866100 where an Officer will be able to assist you. 

Refunds

This permit is non-refundable. 

Renewing a permit

We aim to notify you when your permit is due to expire by email, or post if we do not have an email address for you. Reminders are sent as a courtesy measure only and are not a legal obligation. 

You are fully responsible for renewing your permit in time to avoid penalty charge notices.

Criminal offence

It is a criminal offence if, with intent to deceive, you knowingly make a false statement, supply false documentation or forge documents to get a parking permit for yourself or others. St Albans City and District Council may prosecute if the council believes this to be the case.
 

Privacy Notice for parking permits and penalty charge notices (PCN)
This privacy notice explains how St Albans City & District Council (the Data Controller) will use any personal information we collect about you when you use our services, when you are paying a penalty charge notice or applying for a parking permit.

What information do we collect about you?
The information that the Council will collect varies depending on how you use the Council’s Services. We are using the information provided in this case because we have a legal obligation (Art. 6(1)(c) of the UK General Data Protection Regulation (UK GDPR)).  This means we collect your personal information from you so that we can carry out a function we are required by law to carry out.  In this case we are collecting personal information so that we can process your penalty charge notice or your application for a parking permit.
If you’re providing us with special category personal information (such as details about your health) we will be processing this under Art. 9(2) of the UK GDPR.

How will we use the information about you?
We use the information to process your application for a parking permit or to deal with your penalty charge notice. Where you have agreed to do so, to enable us to process your permit application we will share your data with the Council Tax and/or Housing Benefits Departments.
We will not share the personal information we hold with any external organisations except for partner organisations.  By partner organisations we mean contractors and the Court Service where sharing your data is necessary to deal with your matter.  We may be required to share your personal information with the Police, Internal Audit or similar agency, or another Council for the purposes of preventing and detecting fraud.

We will ensure that all personal information is kept securely.

How long will we keep this information?
We will destroy this personal information 7 years from the date we close the penalty charge notice case or from the date we close the case on your parking permit.  This means we will securely destroy the information once we no longer need it.

Individuals’ Rights
You have a right to request a copy of the personal information that we hold about you.  If you would like a copy of some or all of your information, please contact foi@stalbans.gov.uk   and ask for a subject access request.
If you consider we hold inaccurate personal information about you, you can contact us to ask for this information to be corrected.  We will consider your request and respond within one month. Please contact GDPR@stalbans.gov.uk  
You can find out more about your rights on our website: Individuals' Rights under the General Data Protection Regulations (GDPR) [PDF]

Cookies
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to make your use of the internet better.  For further information on how we use these and how you can control it, please visit: https://www.stalbans.gov.uk/cookies

Changes to our Data Protection Policy
We have a Data Protection Policy in place and this can be found here: https://www.stalbans.gov.uk/general-data-protection-regulation

Data Protection Officer
Our Data Protection Officer for the purposes of Articles 37 to 39 of the UK General Data Protection Regulation is Charles Turner, Solicitor to the Council. He can be contacted by emailing GDPR@stalbans.gov.uk  or calling 01727 819209 for our Complaints Team.

How to contact us
Please contact us if you have any questions about our Data Protection Policy, or concerns about how we handle your information: by emailing foi@stalbans.gov.uk  or write to us at: FOI Team, St Albans City & District Council, St Peter’s Street, St Albans, AL1 3JE.

Complaints
You have a right to complain to the Information Commissioner if you are unhappy with how we process your personal information.  You can do so through their website:  https://ico.org.uk/concerns/  or by emailing: casework@ico.org.uk  or calling their helpline on 0303 123 1113.

GDPR Privacy Notice Statutory Functions – Parking permits & PCNs using APPY WAY  7.12.22

St Albans Car Parks 

• Adelaide Street Surface Car Park (AL3 5BH)
• Bricket Road North Surface Car Park (AL1 3JT)
• Civic Centre Multi-Storey Car Park (AL1 3JS)
• Clarence Park Surface Car Park (AL1 4NF)
• Drovers WayMulti-Storey Car Park ^*(AL3 5EB)
• Gombards Surface Car Park (AL3 5EN)
• Keyfield Terrace Surface Car Park (AL1 1PD)
• London Road Surface Car Park (AL1 1NG)
• Russell Avenue Multi-Storey Car Park ^*(AL3 5EB)
• Townsend Avenue Surface Car Park (AL1 3HA)
• Verulamium Surface Car Park (AL3 4SW)
• Westminster Lodge Car Park (AL1 2DJ)
   

^*Drovers Way or Russell Avenue Car Parks: After parking, on arrival, customers must take the barrier entry ticket to be validated at the Customer Services window Level 1a, Drovers Way section. It is next to ShopMobility. The main entrance to this section is directly opposite Travelodge. 

Harpenden Car Parks

• Amenbury Lane (AL5 2HU)
• Bowers Way East Car Park (AL5 4EQ)
• Bowers Way West Car Park Upper and Lower (Sainsbury) (AL5 4EW)