Resident Engagement
Get involved!
How to have your say, influence our services and make a real difference.
To get involved, you don’t necessarily need any previous experience. You just need to be enthusiastic and to care about improving the services that affect you, other tenants, and leaseholders.
We need to know what matters most to our residents (tenants and leaseholders) to deliver really great services in a focused and cost-effective way.
We often review how we engage with residents and currently we offer a range of formal meetings including:
Tenant and Leaseholder Forum Toggle accordion
This is our highest level of engagement where we hold regular formal meetings to scrutinise our performance, strategies, and service delivery.
Policy Review Group Toggle accordion
This is a smaller working group of residents to help shape various policies and review their implementation.
Estate Improvement Group Toggle accordion
We are keen to set up a pilot group in a local area to make resident led improvements to make the area an even nicer place to live.
Community Days Toggle accordion
These are days when we bring the head office to your estate to walk around, meet local residents and make improvements. Often, we do this with our main repairs contractor, Morgan Sindall.
Focus Groups Toggle accordion
These are bespoke groups to review various aspects of service delivery, and the themes are prioritised by the Tenant Satisfaction Measure results
Recognised Resident Associations Toggle accordion
Residents are encouraged to form local associations in areas for the benefit of the local community. It is possible to work with us for formal recognition by the Council with can provide officer support and financial support of up to £500 per year subject to certain criteria.
We also communicate in a variety of other ways:
Stay in touch with our annual report and newsletters by clicking here
If you or any recognised residents’ association you belong to would like to get involved with us developing our next Annual Report, please email residentengagement@stalbans.gov.uk
Transactional Satisfaction Surveys
You may be contacted by a company called M.E.L Research who work in partnership with us.
They help collate the Tenant Satisfaction Measure results and transactional surveys following repairs or formal complaints. We encourage everyone to respond as all replies are reviewed and reported on every quarter. This helps us hear the residents’ voice and helps drive service improvements.
We are proud members of TPAS – the Tenant Engagement Experts
They can provide appropriate training for our residents attending our Tenant & Leaseholder Forum, offering personal & professional development - which is usually a lot of fun!
If you would like to know more on any of the above, please email residentengagement@stalbans.gov.uk