Council tax refunds
If you have paid too much Council Tax for any reason you may be entitled to a refund. Log in to MyStAlbans to claim any credit on your Council Tax account.
If you are claiming a refund in respect of a third party or as the executor of an estate, please download, complete and return this claim form. The easiest way to return it is via e-mail to CouncilTax@stalbans.gov.uk
Please quote the relevant eight digit <Council Tax Account number> in chevrons in the subject line of your e-mail, like this <60594851>. This will also help us to process this refund more quickly. You can find this account reference on a bill / demand notice issued by the Council.
Council Tax Refund Scams.
St Albans District Council are aware of a number of ‘scams’ currently operating in relation to Council Tax. Typically, these involve you getting a text message or a phone call saying that you are entitled to a refund, possibly because you are in the wrong Council Tax Band, and asking for card details to send the refund to.
We do not send out such messages. We send both text messages and letters if you fall behind with your Council Tax but we will not text you asking for bank details for a refund.
If you do get a phone call or message about a refund and asking for such details, it is a scam. Put the phone down if it is a call. If it is a text or email, do not click on any links, open any attachments, or fill in any form details.
You can report scam messages or emails to the police via the Action Fraud website.
You should contact your bank immediately if you have already given out bank details or think you have lost money because someone has used your card or bank details fraudulently.
If you think you might be genuinely entitled to a refund because you have paid too much Council Tax, please contact the Council Tax Team via your MyStAlbans account.
If we do need to e-mail you about a refund, it will come from a Gov.uk e-mail address. If we need your bank details in order to process a genuine refund, we will ask you to send these to CouncilTax@stalbans.gov.uk. We will not ask you for your bank details over the phone.
You can check the balance of your account online to check whether you are owed Council Tax. Register to MyStAlbans for this service.
If you have been contacted because the Council Tax band of a property you have lived in previously has been reduced, you can verify this via the Valuation Office Agency website.
