Rubbish collections

• You must place your containers or bags at the boundary of your property by 6am on your scheduled collection day
• Please make sure your waste containers are clearly visible
• All of your refuse (rubbish or waste for landfill) must be in the brown wheeled bin or purple sacks (up to 3 sacks per collection) as we cannot collect any excess waste
• Please check that you are presenting the correct materials, in the correct containers

Check which materials to put in which bin, box or bags

A bin is classed as missed if it was available on the boundary at the time the collection took placed and was presented according to our guidelines on “How to present you waste for collection”.

Please be aware Bin collections are not set at a certain times of the day and can be collected any time between 06:00am and 18:00pm on your collection day. Collections can also be delayed or missed for a variety of reasons. You can check for daily issues here: https://www.stalbans.gov.uk/recycling-and-rubbish-service-updates

If you believe your bin(s) were genuinely missed, please inform within 48 hours of your collection day.  We can only deal with a missed collection if it is reported within this timescale. Once this time frame has passed you will need to wait for your next scheduled collection

Report a missed collection

If you cannot move your containers to the boundary of your property, because of age or disability, we may be able to provide an assisted collection. Complete the form on-line, download and email it to us.

Apply for an assisted collection

This service is only available to those residents where no member of the household is able to move the bins. 

Once your application for an assisted collection has been approved, a waste contract officer will contact you to agree with you where your bins should be placed.