One of the main responsibilities of the Sport and Leisure Team is to manage and develop the leisure management contract delivered by 1Life (formally Leisure Connection ltd). In order to fulfil this role the team implements a robust and proactive system for gathering information about the delivery of the contract. This system involves:

  • Annual development plans
  • Benchmarking
  • Contract meetings
  • Customer forums
  • Customer surveys
  • Health and Safety inspections
  • Performance reports
  • Quality assurance
  • Site inspections

In addition to the above system, the team also investigates and responds to customer concerns regarding the delivery of the facilities and services.

Due to the complexity and commercial nature of some aspects of the leisure management contract it is not possible to publish the full specification. For further information on service delivery please contact the leisure team on 01727 819368 between 9.00am and 5.00pm.

Date of last review: 10 February 2016