Council Tax Online - enter Citizen Access

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Council Tax Online

This service allows you to:

  • Report changes of address.

  • Sign up for Direct Debit.

  • Apply for a Single Person Discount.

  • Register to access your future bills electronically.

  • Check your account details (payments made, instalments, etc).

Why use this new service?

  • Report changes of address with ease.
  • No more waiting for bills, you can see your bill as soon as it is available.
  • No need to contact the Council directly to check payments made, instalments, discount/exemption entitlements, Council Tax Reduction awards (formerly Council Tax Benefit), Council Tax bands and annual Council Tax charges.
  • It’s quick, safe to use and available 24/7.
  • It’s better for the environment.
  • It will help the costs of administering Council Tax down.

What you will need:

  • Your Council Tax account number.
  • The unique key code shown on your latest notice (Bill, Reminder, Summons) - this is needed to access your account details, view balances etc. You can notify us of changes in your circumstances without logging in with your unique key code, however, the process will be quicker if you do log in. If you do not have your key code, you can contact us on 01727 819204 to obtain it.
  • A valid email address.

What we will do with your personal data

Please read the privacy notice below.

In this section

calculating council tax How to pay your Council Tax

Information on how to pay your council tax

Pay your Council Tax bill by 12 monthly instalments

Pay your Council Tax bill by 12 monthly instalments

Change of address/Tenancy Information

Reporting a change of address from residents or tenancy information from owners/landlords or Managing agents

Council Tax discounts

You may be able to claim a single person discount

SMI - Severe Mental Impairment

Severe Mental Impairment

Disablement band relief

Disablement band relief

Council Tax exemptions

Some homes (occupied or unoccupied) may be exempt from Council Tax under certain circumstances.

Empty Properties

Information on empty properties

Your Council Tax bill

The annual Council Tax bills for the financial year 2018/2019 have been sent to our residents on 13 March 2018.

Appeal against Council Tax band

How to appeal if you think your home is in the wrong band

Council Tax Refunds

In order to claim any credit on your Council Tax account please download and complete and return the PDF claim form