Help if you can't pay your Council Tax

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If you or your partner are on a low income

You can claim Council Tax Support to reduce the Council Tax you pay. It is based on your income and financial circumstances. This is not the same as a Council Tax Discount which you may be entitled to if, for example, you live at a property on your own.

How much Council Tax Support you might get depends on your income and savings, your council tax band, and your household circumstances. You will not normally get Council Tax Support if you/your partner have savings of more than £16,000 (unless you also get Guaranteed Pension Credit).

You can get help if:

  • You get state benefit such as Universal Credit, Income Support, Job Seekers Allowance, Employment Support Allowance or Pension Credit, or you are disabled and have a low income
  • You work part-time or full time but are on a low wage or you pay child care costs.

Council Tax Support normally starts from the Monday after you make a claim, so it is important you claim straight away.

We may need to see proof of income and savings like:

  • Wage slips if you are working (five weekly or two monthly recent wages slips)
  • Bank statements unless you get Income Support, Income Based Job Seekers Allowance/Employment Support Allowance or Guaranteed Pension Credit.

Click here to find out if you might be entitled to help

Click here to make a claim.

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If another adult in your home has a low income

If another adult in your home has low income, you can claim 'Second Adult Rebate'

You can claim Second Adult Rebate if you have another adult living with you, who is not your partner, and their income is low. Second Adult Rebate can reduce the amount you have to pay by up to 25%. It is based on the income of the other adult in the property, so you can claim this even if your income and/or savings would normally mean you wouldn't be entitled to a reduction. For example, if you are single and have an adult son or daughter living with you. If they have a low income or get Income Support, Job Seekers Allowance or Employment Support Allowance, you can claim Second Adult Rebate.

Click here to make a claim.


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Discretionary reduction for hardship

If you are suffering hardship through exceptional circumstances, we will consider reducing your Council Tax with a discretionary discount.

We will look at whether:

  • you have special circumstances or financial hardship to justify a reduction in Council Tax
  • you have taken all reasonable steps to resolve your situation
  • you have applied for Council Tax Support
  • You have already applied for any other discounts or reliefs you might get
  • you have any other assets you could use to pay your Council Tax
  • our finances need to allow for a reduction to be made

To apply please see the application form and policy document at the top of this page.


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Date of last review: 04 April 2019