Council Tax Online - enter Citizen Access

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Resident Services  Landlord and Agent Services

This service allows you to:

  • Report changes of address.

  • Sign up for Direct Debit.

  • Apply for a Single Person Discount.

  • Register to access your future bills electronically.

  • Check your account details (payments made, instalments, etc).

Why use this new service?

  • Report changes of address with ease.
  • No more waiting for bills, you can see your bill as soon as it is available.
  • No need to contact the Council directly to check payments made, instalments, discount/exemption entitlements, Council Tax Reduction awards (formerly Council Tax Benefit), Council Tax bands and annual Council Tax charges.
  • It’s quick, safe to use and available 24/7.
  • It’s better for the environment.
  • It will help reduce the costs of administering Council Tax.

What you will need:

  • Your Council Tax account number (if you already have one)
  • A valid email address.

    If you do not know your Council Tax account number you can find it on your Council Tax Bill, or you can find it online by answering a few security questions. To find it online, click the 'Residents Login / Sign Up' box above. Register or Log-in if you have already registered. Then in the My Council Tax box, click Find my Council Tax Number. 

What we will do with your personal data

Please read the privacy notice below.


St Albans District Council is aware of a number of ‘scams’ currently operating in relation to Council Tax. Typically, these involve you getting a message or a phone call saying that you are entitled to a refund, possibly because you are in the wrong Council Tax Band, and asking for card or bank details to send the refund to.

We do not send out such messages. We might contact you to remind you that a payment is due, but we will normally do this in writing. We won’t telephone or text you you asking for bank details for a refund. Find out more on our Council Tax Refunds page.

In this section

calculating council tax How to pay your Council Tax

Information on how to pay your council tax

Help to pay your Council Tax

Help to pay your Council Tax

Pay your Council Tax bill by 12 monthly instalments

Pay your Council Tax bill by 12 monthly instalments

Change of address/Tenancy Information

Reporting a change of address from residents or tenancy information from owners/landlords or Managing agents

Council Tax discounts

You may be able to claim a single person discount

SMI - Severe Mental Impairment

Severe Mental Impairment

Disablement band relief

Disablement band relief

Council Tax exemptions

Some homes (occupied or unoccupied) may be exempt from Council Tax under certain circumstances.

Empty Properties

Information on empty properties

Empty Homes Review

Empty Homes Review

Your Council Tax bill

The annual Council Tax bills for the financial year 2019/2020 have been sent to our residents the week commencing the 11th March 2019.

Appeal against Council Tax band

How to appeal if you think your home is in the wrong band

Council Tax Refunds

In order to claim any credit on your Council Tax account please download and complete and return the PDF claim form