We recognise that anti-social behaviour (ASB) can have a serious effect on quality of life and we treat all reports very seriously. ASB covers a very wide range of behaviour and is dealt with by a number of Council departments:

Reporting Anti social behaviour

Abandoned vehicles

Waste Management Services
BonfiresRegulatory Services

Dangerous/nuisance dogs

Police - 101

Dog fouling

Waste Management Services


Waste Management Services


Waste Management Services


Regulatory Services

Neighbour disputes



Regulatory Services

Traveller incursions/encampments


Anti social behaviour policy and procedure

The document below outlines how we will deal with anti social behaviour and the tools and powers available to officers.

The Community Protection Team

The Community Protection team deals with the following types of anti-social behavior on behalf of the Housing Department:

  • Anti-social vehicle use
  • Disorder affecting several households
  • Drug dealing
  • Cases where intensive action is needed or measures taken so far have failed
  • Responding to police and other intelligence
  • Serious and organised criminal activity
  • Violence and threats of violence

We understand that reporting incidents can make witnesses feel nervous about the next steps, however the Council has a very successful track record in resolving cases.
Therefore, if you are experiencing problems we would encourage you to contact us to discuss how we can help you and what the next steps could be.
To contact the Community Protection Team

Call 01727 819566 or 01727 819538

Or a report can be made using the  Reporting Anti-Social Behaviour eform.  

Community Trigger

This is a review action which allows for anyone to ask for a case to be reviewed if a certain threshold is met. The local threshold is met if three reports about separate incidents are made from an individual within a 6 month period or three individuals have separately reported incidents within a 6 month period.

We also consider requests for a review in the light of:

  • The persistence of the behaviour.
  • The harm or potential for harm.
  • The adequacy of the response.
The review is undertaken by Officers of the Council, Police and Housing Associations when relevant.
A flowchart of the process is below.

The Community Trigger is different to the Council's complaints procedure which can be found at www.stalbans.gov.uk/contact-us/
If you would like to request that the Community Trigger is used please contact the Council on 01727 819538

Emergency and non emergency police support

If you are concerned about anti-social behaviour or criminal activity in your neighbourhood you can also contact your local PCSO. You can see the areas they cover by entering your postcode on the Police website.

Telephone 101 for non-emergencies - Use this where police attendance is required, to report a crime or to report any other incidents.
In an emergency,where there is a danger to life or a crime is in progress call 999.

Date of last review: 30 July 2019