Challenge or Pay Parking Fines

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Penalty charges

Higher level£70.00Discount if paid within 14 days - £35.00
Lower level£50.00Discount if paid within 14 days - £25.00

”Please note that it takes 24 hours after the service of a PCN for it to show on our system. if you try before this time you may not be able to see the details and make a payment or a challenge”

Pay buttonPay a PCN Online

How to pay a Penalty Charge Notice (parking ticket)

If you pay your Penalty Charge Notice (PCN) within 14 days of receiving the notice, the charge will be reduced by 50% from £70 to £35 (higher rate) or £50 to £25 (lower rate). Please Note that the 14 days begins and includes the date of service of the PCN for example, if your PCN was served on 6th July 2012 your reduced payment will be valid until the end of 19th July which is the 14th day. always check the PCN for details. 

Online services: 

  • Pay By phone
    Pay by debit or credit card by calling 0845 305 2131 any time.

  • Pay By Cheque
    Please make the cheque payable to St Albans City and District Council. Please write your address and the PCN number on the reverse of the cheque. The PCN number is the number near the top of the ticket that starts ‘AB'

  • Pay In Person
    You can visit the Parking Shop to pay by cash, cheque, credit or debit card. The Parking Shop is located in Drovers Way, St Albans, Herts, AL3 5EB (behind BHS in St. Peter's Street)

For General Enquiries Please call the St Albans Parking Shop on 01727 869 593 

Please Note A Penalty Charge Notice (PCN) cannot be challenged over the telephone. To Challenge a Penalty you MUST follow one of the steps listed below:

How to appeal a Penalty Charge Notice (parking ticket)


You may appeal a Penalty Charge Notice online at the following link; Challenge a PCN On Line Please note, you are advised to write your challenge using word or notepad before challenging online, this is to avoid the system timing out when making your challenge.

Alternatively -  please print and complete the parking appeal form and send it to The Parking Shop, Drovers Way, St Albans, Herts AL3 5EB.

Typical reasons that are not normally accepted are:

  • The parking restrictions are unfair

  • You had gone to get change for a pay and display machine

  • You had only parked for a few minutes

  • There was nowhere else to park

  • You were not causing an obstruction

  • You were not aware of the parking restrictions

If your challenge is successful, we will cancel the Penalty Charge Notice. If it is rejected, we will allow you 14 days from the date of our reply to pay the reduced charge of £35 or £25 providing your initial enquiry was received within 14 days of the date of issue.

If payment is not received after 28 days, we will send the registered keeper of the vehicle a notice-to-owner (NtO) letter. A notice to owner letter provides a chance to pay the Penalty Charge Notice or to make a representation. If your representation is successful, we will cancel the Penalty Charge Notice. If your representation is unsuccessful you will have the opportunity to have the case decided by the independent parking adjudicator.

Traffic Penalty Tribunal (TPT)

If your representation is still rejected, we will send you a Notice of Rejection letter and an appeals form. You can then either pay the full charge or send the completed appeal form to the Traffic Penalty Tribunal (TPT), an independent organisation where a lawyer will examine your case. TPT will not charge you to appeal. The decision made by TPT is final and binding on both sides.

If you would further information on the Traffic Penalty Tribunal (TPT) please see their website at

The Council is a member of the Parking and Traffic Regulations Outside London (PATROL) Adjudication Joint Committee. The Joint Committee publishes an Annual Statement of Accounts which is subject to External Audit and the arrangements and timetable for 2009/2010 can be found at:

To report an issue with the website or for general enquirers please contact the St Albans City and District Council Parking services team:

Please note that the team cannot deal with parking Penalty Charge Notice challenges over the phone, this can only be done by following the information on this page

Telephone 01727 819 206
Date of last review: 28 June 2016