Contact housing services

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Contact the council

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Click for EMERGENCY CONTACTS information

Date of last review: 23 January 2017

We hope you have been able to find the information you require in this section.

If you do need to contact us our details are below.

By email

Housing Management -

Repairs -

Housing Benefits -

By phone

You can contact the Housing Department on the normal Council number (01727) 866100. However, this will put you through to the Council switchboard and you may experience a slight delay while the switchboard operator puts you through to the correct extension. The following direct dial numbers will enable you to get straight through to the office you need with the minimum of delay.

Direct Dial to the Housing Department

The area code for St Albans is 01727 but you only need to use this if you are ringing from outside the St Albans telephone area.

Reporting Repairs - daytime -
  01727 819256
Reporting Non Emergency Repairs - out of hours -
01727 819493

Emergency Repairs - out of hours -
01727 811155
 01727 819489


Housing Options
 01727 819277

01727 819412

Rent Accounts
01727  819301

Rent Arrears
01727  819301

Tenancy Problems
01727 819414/5/7/8

01727 819256

Mutual Exchanges
Elderly Services
 01727 819231 

Ethnic Minority Issues
01727 819463

01727 819377 

By post

All letters should be addressed to:

The Housing Department
Civic Centre
St Peter's Street
St Albans

All letters that require a response should be replied to within 10 working days of receipt and in practice most will be responded to in less than that. Most housing staff are located in the Civic Centre but even those who work elsewhere have arrangements for receiving mail addressed to them at that office.

Visiting the Council Offices

The Customer Services Centre in the Civic Centre is available to deal with routine housing enquiries. On arrival at the centre you should take a ticket from the machine and wait until your number is called. The Customer Services Centre is open Monday to Thursday 8.45 am to 5 pm and Fridays 8.45 am - 4.30 pm. This service will deal with all housing matters including tenancy matters, rents, repairs and Housing Options. If your enquiry requires a detailed discussion private interview facilities are available. Unless you make a specific appointment in advance it may not be possible to see any particular member of staff but there will be someone available to see you.

Date of last review: 19 August 2014