We hope you have been able to find the information you require in this section.
If you do need to contact us our details are below.
Housing Management - firstname.lastname@example.org
Repairs - email@example.com
Housing Benefits - firstname.lastname@example.org
You can contact the Housing Department on the normal Council number (01727) 866100. However, this will put you through to the Council switchboard and you may experience a slight delay while the switchboard operator puts you through to the correct extension. The following direct dial numbers will enable you to get straight through to the office you need with the minimum of delay.
Direct Dial to the Housing Department
The area code for St Albans is 01727 but you only need to use this if you are ringing from outside the St Albans telephone area.
Reporting Repairs - daytime -
Reporting Non Emergency Repairs - out of hours -
Emergency Repairs - out of hours -
Ethnic Minority Issues
All letters should be addressed to:
The Housing Department
St Peter's Street
All letters that require a response should be replied to within 10 working days of receipt and in practice most will be responded to in less than that. Most housing staff are located in the Civic Centre but even those who work elsewhere have arrangements for receiving mail addressed to them at that office.
Date of last review: 19 August 2014
Visiting the Council Offices
The Customer Services Centre in the Civic Centre is available to deal with routine housing enquiries. On arrival at the centre you should take a ticket from the machine and wait until your number is called. The Customer Services Centre is open Monday to Thursday 8.45 am to 5 pm and Fridays 8.45 am - 4.30 pm. This service will deal with all housing matters including tenancy matters, rents, repairs and Housing Options. If your enquiry requires a detailed discussion private interview facilities are available. Unless you make a specific appointment in advance it may not be possible to see any particular member of staff but there will be someone available to see you.