We hope you have been able to find the information you require in this section.
If you do need to contact us our details are below.
You can contact the Housing Department on the normal Council number (01727) 866100. However, this will put you through to the Council switchboard and you may experience a slight delay while the switchboard operator puts you through to the correct extension. The following direct dial numbers will enable you to get straight through to the office you need with the minimum of delay.
Direct Dial to the Housing Department:
Reporting Repairs - daytime -
Emergency Repairs - out of hours -
01727 819483 or 819481 or 819485
Disability Adaptations/Facilities Grants
01727 819446 or 01727 819577
Housing Support & Temporary Accommodation Team
All letters should be addressed to:
The Housing Department
St Peter's Street
All letters that require a response should be replied to within 10 working days of receipt.
Visiting the Council Offices
The Customer Services Centre in the Civic Centre is available to deal with all routine housing enquiries. The Customer Services Centre is open Monday to Thursday 8.45 am to 5 pm and Fridays 8.45 am - 4.30 pm. This service will deal with all housing matters including tenancy matters, rents, repairs and Housing Options. If your enquiry requires a detailed discussion private interview facilities are available. Unless you make a specific appointment in advance it will not be possible to see any particular member of staff but there will be someone available to see you.