We monitor our performance carefully throughout the year to help us target where we need to make improvements to services, as well as identify where services are performing well. The council’s senior management, Cabinet and Scrutiny Committees play an important role in this, looking at regular performance reports and challenging where services are not meeting the standards residents expect.
Our monthly progress
Our monthly performance reports provide an overview of important performance data for key areas. Our most recent reported Council Budget and Performance Report is below. Historic reports are also available.
What our residents think
In 2015 St Albans City and District commissioned a survey of a sample of residents to help inform how we deliver services best for our residents. The latest survey was undertaken between the 19 October and the 4 December 2015.
The overview, as presented to Cabinet in February 2016, and the full report from ORS is available below.
Historic reports are also available.